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Frequently asked


What marketplaces do you support?

We support:

  • NA: US, CA, MX, BR
  • EU: AE, DE, EG, ES, FR, GB, IT, NL, PL, SA, SE, TR
  • APAC: SN, AU, JP, IN

Do I have to connect my Amazon account to Nozzle?

Yes we require a Seller to connect both Amazon advertising and Amazon order data to Nozzle after signing up. This needs to be done for each marketplace.

Why should I trust Nozzle?

Nozzle is 3 years old and is made up of Amazon Sellers, ex-Amazon employees and seasoned and passionate technology people! We don’t sell any products on Amazon and so we’re completely aligned with your success!

We work with Amazon Sellers of all sizes (5 - 10 figures) across the world.

Our Co-Founder and CEO, Rael, has appeared on a number of podcasts, such as Danny McMillan’s Seller Sessions, and presented keynote talks at conferences including e-Retail Festival and 10X D2C.

Does Nozzle work with Seller Central and Vendor Central?

Nozzle only currently works for Seller Central.

We currently can't support vendors on Nozzle because Amazon don't provide the necessary data for us to do so.

Amazon doesn't let us access our customer data, so how does this work?

We use the Amazon Selling Partners API to access the data via a Restricted Data Token (RDT).  In order for us to use the data, we have been through several comprehensive data and security audits by Amazon and thus have explicit permission from Amazon to use the data for our use cases.  You can read more about this here

We will never surface customer information in our dashboards and are fully compliant with all Amazon Terms of Service and other regulatory requirements such as GDPR in Europe.


Do you offer a free trial?

Yes! We offer a 14 day free trial where you can cancel anytime! Try for free here

Are there any limitations to the trial?

During your free trial, you will be able to connect one marketplace, and download six months' worth of data.

Once you're on the full plan, you can add as many marketplaces as you like, and you'll be able to access up to two years' worth of data.

How do I cancel?

If you’re still on your 14 day trial, you can cancel anytime within the 14 day period with no charge. We will email you a reminder when your trial is coming to an end.

After the trial, payment is made on an upfront monthly recurring basis. To cancel, login to the Settings page where you will see an option to cancel your monthly subscription which will take effect in the next billing period. An email confirmation will be sent to you.

Are your payments secure?

Yes! We use Stripe to manage our customer subscriptions, Nozzle does not store any of your payment information.

The product

How do you define a new and returning customer?

A new customer is one that has not made a purchase before, while a returning customer has made at least one purchase before.

What is Customer Lifetime Value (CLV)?

Customer Lifetime Value (CLV) can be defined as the total profit per customer to a business over the whole period of their relationship — it is a metric that is highly desired by brands but is often found to be challenging to quantify accurately.

You can read more about it here.

What is CAC?

Customer Acquisition Cost (CAC) is a business-level metric. It is the total amount it costs to acquire an average customer. In Nozzle, it’s the total amount of ad spend per ASIN divided by the total number of new to brand customers for a given period.

How much data is available when I connect my Amazon account to Nozzle?

Right now, we are able to fetch 2 years of order data from the date you activate a paid subscription (and connect your Seller account) to Nozzle. During your trial this is limited to 6 months's worth of data.

For the advertising data, it’s the last 60 days.

This may be subject to change in the future.

Can I export the Nozzle data?

Yes! We've added a CSV export function to some of our reports, and more work on this feature is planned on our roadmap.

How often is the data updated?

We update the data on a daily basis.


Who do you share my data with?

We don't share your data with anybody. You can check out our Privacy Policy and Terms of Service here.

How long do you keep my data for?

We keep your Amazon data for as long as you’re a Nozzle customer. If you cancel your subscription, all your data will be deleted within 30 days.

Are you compliant with Amazon’s Terms of Service?

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The award-winning analytics & growth platform for Amazon sellers

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